FAQ & Support

Questions parents ask

Can’t find your answer, or having a problem with a file? Email StageParentSupport@proton.me.

The guides

Can I fill in the worksheets on my phone?

Yes. The worksheets are real, fillable form fields. Open the PDF in a PDF app that supports forms (Adobe Acrobat Reader is free on computers, tablets and phones), type or tick right on the page, and save. Your answers stay in the file. Some web browsers’ built-in PDF viewers don’t save typed answers, so download the file and use a PDF app.

Which countries do the guides cover?

Every guide that covers laws, money, unions or schooling is written for the U.S., UK, Canada and Australia. The Self-Tape, Burnout and Rejection Resilience guides cover skills that are the same everywhere.

We’re in Ireland or New Zealand. Will the agent checklist work?

The checklist and the questions work anywhere. The fee and licensing rules cover the U.S., UK, Canada and Australia only.

Do we need an agent to get started?

No. Many beginners self-submit to open calls and student or indie projects first. Is This Agent Legit? explains when representation starts to help.

Do we need professional equipment for self-tapes?

No. The Self-Tape Setup Guide is built around a modern phone, window light and a quiet room. Upgrade only once you’ve used up the free fixes.

Which guide should I start with?

Try the five-question quiz, or get the free Roadmap, which maps every guide in three pages.

Are the examples real families?

No. The “Example” boxes are illustrative composites of common situations, not stories about specific real families.

Is this legal or financial advice?

No. These guides are educational. They are not legal, tax or financial advice, and they don’t replace a licensed professional or the rules where you live. Laws, union rules and fees change, so confirm current details with the relevant authority or union before you rely on them. The facts in this edition were checked on 5 October 2026, and the sources are listed at the back of the guide.

What do I open the Companion Tracker in?

Any spreadsheet app that opens .xlsx files. Type in the blue cells, and the formulas fill in the rest. The Tracker comes with The Complete Stage Parent System.

Buying and upgrades

Where does checkout happen?

On Gumroad. When you choose Buy, Gumroad’s checkout opens over this page (or on gumroad.com if the overlay can’t load). Gumroad processes the payment and sends your receipt and download link.

What currency are the prices in?

U.S. dollars. Gumroad’s store pages may show your local currency, and checkout charges in US$. Gumroad may add sales tax or VAT depending on where you live.

If I buy a $19 guide now, do I lose that money when I upgrade?

No. Each guide has an upgrade code printed near the end that credits what you paid, so on every upgrade path your total for everything is $149. The On-Set & Homeschooling Kit and Rejection Resilience each come with $10 off the Complete System instead. See How upgrades work.

How do the codes work?

Upgrade codes are printed near the end of each guide (just before the Sources page). A code works only if you already own the guide it’s tied to. Sign in to Gumroad with the email you bought it with, then enter the code at checkout. One code per product.

I bought both full guides separately. How do I upgrade?

Email StageParentSupport@proton.me with your receipts and you’ll get a single-use code that brings your total to $149.

Should I get the bundle instead of one full guide?

If you want both full guides, Both Full Guides is $79. Buying one full guide and then the other with its pair code comes to the same $79.

Where do I find my files again later?

Use the link in your Gumroad receipt email, or sign in to Gumroad with the email you bought with and open your Library.

Refunds and support

Can I get a refund?

All sales are final. These are instant digital downloads. If a file is broken, I’ll fix or replace it. If a file won’t download, won’t open, or arrives damaged, email StageParentSupport@proton.me within 30 days of purchase. See the refund policy.

How do I contact you?

Email StageParentSupport@proton.me. Include the email address you bought with, so I can find your order.